Indeed you can use a vpn as a work around if you know how to, nothing wrong with that for us. We did refund the order to quickly it seems, sorry for that but I believe my colleague who don't read Japanese supposed you were asking for a refund.

まあこっちも態と日本語でメール送り続けてルンだがな。
ウルフェンのときと比べて対応がガバってることを察するに、今ゲープラ事務所にいるの新人バイトか？
年末年始はこんなもんか