別にID差し出せば普通に使えるようになるみたいだけど。
ちゃんとメール読んだ?

In order to be able to continue providing our services to you, we have to ensure that you are not a resident of Japan.

We kindly ask you to provide us the following documents:
Your ID (a clear and recognizable scan or photo copy of your ... 以下省略